Frequently Asked Questions

ZentraPay is a secure multi-payment platform that enables users and businesses to accept crypto, cards, and mobile wallet payments instantly. Our system is built with scalable cloud infrastructure, real-time processing, and strong security protocols.

Yes. ZentraPay uses multiple strong security layers to protect users: 1. Firebase Authentication protects login, identity, and account sessions. 2. Google Cloud Identity Protection blocks suspicious logins and automated attacks. 3. TLS 1.3 end-to-end encryption ensures all payment data remains secure in transit. 4. OWASP-compliant security standards includes brute-force protection, secure password hashing, and input sanitization. 5. Optional two-factor authentication adds an extra identity protection step. Your account and payment data are protected with modern, enterprise-grade security.

Card and wallet payments are processed instantly. Crypto payments may take 1–5 minutes depending on blockchain network traffic.

We support crypto (BTC, ETH, USDT, BNB), Visa, Mastercard, Verve, Apple Pay, Google Pay, Samsung Pay, and global bank transfers.

Yes. Crypto refunds are returned manually to the wallet address. Card refunds depend on bank or card issuer policies.

Yes. Email verification strengthens account security and is required before accessing protected areas or processing payments.

Yes. We offer REST APIs for generating payment links, tracking transactions, and integrating crypto payments into mobile apps and websites.

Yes. ZentraPay supports global users and international payments based on local regulations.

Our support team is available through live chat, email, and the Support page. We offer 24/7 assistance for payment-related issues.

Yes. Developers can use our sandbox mode to test APIs, simulate payments, and debug integrations safely.