ZentraPay Support Center

Everything you need to troubleshoot payments, understand API behavior, manage your account, and keep your integrations running smoothly.

Quick Access

Payment Issues

Resolve delays, confirmations, and declined payments.

API & Integration

Fix API errors, redirect issues, and webhook problems.

Account Support

Manage email, identity verification, and login issues.

Payment Troubleshooting

Payments stuck on 'pending'

This usually happens due to blockchain congestion or slow bank response. Payments typically resolve within minutes. Retry with a different method if delayed.

Card declined

Check available balance, CVV, and card restrictions. Try another card or switch to a wallet option such as Apple Pay or Google Pay.

Crypto sent but not confirmed

Confirm the network used (e.g., TRC20 vs ERC20). Incorrect networks require manual review.

API & Developer Support

Invoice URL not returned

Verify server has correct API keys and JSON request formatting. Check NOWPayments dashboard for API key permissions.

Webhook not triggering

Ensure your webhook URL is publicly reachable (HTTPS required). Use a tool like ngrok for local development.

Redirect URL failing

Make sure your success_url and cancel_url are valid absolute links, not relative paths.

Visit Developer Docs

Account Support

✔ Email verification not arriving — check spam or try another email provider.
✔ Reset password — use the “Forgot Password” page or contact admin.
✔ Enable 2FA for improved security — recommended.

System Status

🟢 All Services Operational

No incidents reported in the last 24 hours.

Security Notice

🔐 ZentraPay support will NEVER request your password, private keys, or 2FA codes. Always ensure you're communicating through official channels.

Still Need Help?

Explore our frequently asked questions or contact us if the issue continues.

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